Privacy Policy
Effective: 30 March 2026
Information We Collect
When you request AC repair service, we collect your name, phone number, email, home or business address, and a description of your AC problem. This information helps us schedule, dispatch, and complete your repair accurately.
During service, technicians may photograph your AC system to document condition before and after repair. We also record service dates, parts used, labor hours, and warranty details for your records and future service reference.
How We Use Your Information
Contact information is used only to schedule appointments, confirm service times, provide quotes, and send invoices or warranty information. We do not sell your contact details to third parties. Information is retained for 7 years to support warranty claims and service history.
Cookies & Website Tracking
Our website uses standard Google Analytics to track page visits and user behavior. This data helps us understand which services customers search for most and improve our website experience. Cookies don't personally identify you.
You can disable cookies in your browser settings. Disabling cookies may reduce website functionality but won't affect your ability to request service or get a quote.
Data Sharing & Third Parties
We never share personal service information with marketing companies, data brokers, or other businesses. Your AC repair details and address stay confidential. We may share contact information only with financing partners if you use their credit services, and they're bound by the same privacy standards.
Data Security
Customer information is stored securely on encrypted servers with limited staff access. Service records, photos, and payment information are protected by password authentication and encryption protocols.
We do not store full credit card details. Payment processing is handled by PCI-compliant third-party processors who maintain strict security standards. Technicians access customer data only when necessary for job completion.
Your Rights
You have the right to request, review, or delete your personal information anytime. To do so, contact us with your name and service date. We'll respond within 10 business days. info@paulassalonmiami.com You can also request we not use your information for future marketing.
Data Retention
Service records and warranty documentation are kept for 7 years to honor warranty commitments and support potential future claims. After 7 years, personal information is securely deleted unless legal or tax reasons require longer retention.
Policy Changes
We may update this privacy policy. Changes take effect immediately upon posting. Continued use of our service after updates means you accept the new privacy practices.
Contact Us
Questions about your privacy or data? Email us at info@paulassalonmiami.com or call during business hours. We'll address concerns within 5 business days.